Shipping policy

Aura Crystal Australia Shipping Policy

1. Processing Time
• All orders are processed within 1-3 business days (excluding weekends/public holidays).
• Custom/crystal-inscribed items may require additional 3-5 businesss days.

2. Shipping Options & Delivery Time

Service	Coverage	Estimated Delivery	Tracking
Standard	Metro Areas	5-10 business days	✓
Express	Nationwide	2-5 business days	✓

*International delivery times vary by destination and customs processing.

3. Shipping Costs
• Free Standard Shipping for orders over AUD $\mathrm{1000,}$$Flatrate\ast \ast AUD10$** for domestic orders under $100.
• International shipping calculated at checkout based on weight/destination.

4. Important Notes
✓ Customs & Duties: International buyers are responsible for any import taxes/fees (we declare full value).
✓ Address Accuracy: Double-check your shipping address—we’re not liable for errors.
✓ Delays: Extreme weather or customs may impact delivery (we’ll notify you if known).

5. Returns & Lost Packages
• Lost in transit? Contact us within 14 days for investigation/reshipment.
• Changed your mind? See our  Return/Refund Policy

Need Help?
Email to auracrystalau@gmail.com  (response within 24hrs).